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The player from Portugal requested a withdrawal, but it has not been processed yet. The complaint państwa rejected because the player did not respond jest to our messages and questions. The complaint has been reopened after we were contacted aby the player. We received information from the casino that the player mistook the casino for another. Later, the complaint państwa rejected again due owo the player’s unresponsiveness. The player from Brazil has requested a withdrawal prior jest to submitting this complaint.
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The player from Australia had been consistently losing money over the past four days across all games and believed the casino was unfair. We had explained owo him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate. We had also provided him with an article owo read about Payout ratio (RTP). The player decided owo stop playing at the casino and we, therefore, rejected the complaint as per his request. We had also offered him the option jest to share his experience with other users on our website.
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