There had been no progress even two weeks after the casino was notified about the player’s complaint. Despite providing screenshots of the verification confirmation, the casino is uncooperative. The complaint was rejected because the player didn’t respond jest to our messages and questions. The player from Australia noted that the casino hadn’t paid out his winnings due to a first deposit nadprogram being mistakenly activated, despite him personally turning it off. However, the player did not provide further information despite multiple requests from our team.
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The Complaints Team was unable owo investigate further as the player did not respond owo requests for additional information, resulting in the rejection of the complaint. Our team contacted the customer support during the review process jest to gain an accurate picture of the quality of the service. HellSpin Casino has a good customer support, judging by the results of our testing.
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